Support
Need help with the app, a booking or your membership? Contact the club and we'll reply as soon as we can, usually the same day.
Booking a court
Open the Book tab, pick a day and tap an empty slot. Sessions with a dashed border are open to join. The club is open every day from 07:00 to 24:00.
Changing or cancelling a booking
Tap your booking on the Book tab or under Profile to see its details. If you can't change it yourself, message the concierge and staff will help.
Memberships, balance and guest passes
Your membership, stored-value balance and guest passes are in the Wallet under Profile. The members' handbook there explains pricing and club rules.
Forgot your password
On the sign-in screen, enter your username, leave the password empty and tap Sign in to request a reset, or contact the club.
Notifications
Allow notifications when the app asks to get booking and message alerts. You can change this any time in your iPhone's Settings → Notifications → Signature Padel.
Deleting your account
Go to Profile and tap Delete account. This is immediate and can't be undone. See the privacy policy for what is removed.
客服与帮助
如需帮助（App 使用、订场或会员相关），请通过以下方式联系我们，我们通常会在当天回复：
- 邮箱：hello@signaturepadel.app
- 电话：185 1033 1402
- 微信：signature_padel
- App 内：聊天 → 礼宾服务
订场：在「订场」页面选择日期并点击空闲时段，虚线框的场次可直接加入。营业时间每天 07:00–24:00。
忘记密码：在登录页输入用户名，密码留空后点击「登录」即可申请重置。
注销账号：进入「我的」，点击「注销账号」，立即生效且无法恢复。
地址：北京市顺义区天竺镇府前二街甲3号 元力体育中心