Privacy Policy
This policy explains what information the Signature Padel app collects, why, and the choices you have. It applies to the app on iPhone and on the web at signaturepadel.app.
Signature Padel is operated by Suleyuan (Beijing) Sports Technology Co., Ltd, which is responsible for your information under this policy. In this policy, "we" and "us" mean that company.
What we collect
- Account details: your username, sign-in email and password (stored encrypted, never visible to us).
- Profile details you choose to add: photo, playing level, a short bio and whether you appear in the players list.
- Club activity: court bookings, waitlist entries, match sign-ups, Americano and Challenger results, and community events you join.
- Membership and balance: your membership dates, stored-value balance and top-up history, and guest passes used.
- Messages: chats with other players, group chats and messages with the club concierge.
- IP address and approximate location: when you open the app while signed in, we record your IP address and the city, region and country estimated from it. We use this to keep accounts secure. It is not precise GPS location, and records are deleted automatically after 90 days.
- Notification tokens: an identifier for your device so we can send you booking and message alerts.
We don't collect precise (GPS) location, contacts or advertising identifiers, and the app contains no advertising or third-party tracking.
How we use it
Only to run the club app: managing bookings, memberships and balances, showing your profile to other members, delivering messages, recording results, keeping accounts secure and sending you notifications about your activity. We never sell your information.
Who can see it
Other members can see your username, photo, level and bio if you choose to appear in the players list, and the people you message can see those messages. Club staff can see bookings, balances, concierge messages, your IP address and approximate location history, and private notes staff keep to run the club. Other players can't see your IP address, location or staff notes.
Your data is stored with our service providers Supabase (database and sign-in) and Vercel (hosting). Notifications are delivered through Apple's and your browser's push services.
How long we keep it
We keep your information while you have an account, except IP address and location records, which are deleted after 90 days. When you delete your account, your profile, photo, messages, membership, balance history, IP and location records, staff notes about you, community memberships and notification tokens are permanently removed. Past court bookings remain on the club calendar with your name removed, and communities or events you created stay for their other members, so club records stay accurate.
Any remaining stored-value balance is forfeited when you delete your account, so please speak to the club first if you have credit left.
Deleting your account
Open the app, go to Profile and tap Delete account. This takes effect immediately and can't be undone.
Children
The app is not intended for children under 13.
Contact
Suleyuan (Beijing) Sports Technology Co., Ltd, Beijing, China.
Questions or requests about your data: hello@signaturepadel.app.